RETURN AND REFUND POLICY

At Novera, customer satisfaction is important to us. We want you to have a positive shopping experience. Please review our Return and Refund Policy before placing an order.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the conditions outlined below and applicable consumer protection laws.

To qualify for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging, including accessories and labels.
• Proof of purchase or an order number must be provided.
• The return request must be submitted within the applicable return period.

Certain products may not be eligible for return for hygiene, safety, or other lawful reasons.

2. Non-Returnable Items

For health, hygiene, and product safety reasons, the following items may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law:

• Opened or used fragrances and perfumes.
• Opened supplements or products with broken safety seals.
• Products damaged through misuse after delivery.
• Items marked as non-returnable where permitted by law.

Nothing in this section removes any legal rights you may have regarding faulty, damaged, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Orders

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs or videos of the product and packaging, where available.

We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.

4. How to Request a Return

To request a return or refund:

1. Contact our customer support team using the email below.
2. Provide your order number and the reason for your request.
3. Wait for return instructions and approval, if required.
4. Send the product back according to the instructions provided.

Please do not send items to an address without receiving return instructions from our team.

5. Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider or bank.

6. Shipping Costs for Returns

If an item is returned because you changed your mind or ordered the wrong product, you may be responsible for return shipping costs where permitted by law.

If the return is due to our error, or the product arrives damaged, defective, or incorrect, Novera will arrange an appropriate resolution in accordance with applicable law.

Original shipping charges will be refunded where required by law or where applicable under our policy.

7. Exchanges

If you wish to exchange a product, please contact our customer support team. Exchanges are subject to product availability, eligibility requirements, and applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible, and our return process may apply instead. All cancellations will be handled in accordance with applicable law.

9. Late or Missing Refunds

If you have not received an approved refund:

• Check your bank account or payment provider.
• Contact your card issuer or bank, as processing may take additional time.
• Contact our support team if the refund remains outstanding.

10. Contact Us

If you have questions about returns or refunds, please contact us:

Store Name: Novera

Customer Support Email: rehmatali5722@gmail.com

Thank you for shopping with Novera. We appreciate your trust and support.

Novera — Quality You Can Trust.